Friday
8:00 am
Night shift still trying to replace power supply in HR server. Told them it worked fine before I left.
9:00 am
Marvin still not here. Decide I might start answering these calls myself. Unforward phones from Mailroom.
9:02 am
Yep. A user call. Users in Des Moines can't replicate. Me and the Oiuji board determine it's sunspots. Tell them to call Telecommunications.
9:30 am
Good God, another user! They're like ants. Says he's in San Diego and can't replicate with Des Moines. Tell him it's sunspots, but with a two-hour difference. Suggest he reset the time on the server back two hours.
10:17 am
Pensacola calls. Says they can't route mail to San Diego. Tell them to set server ahead three hours.
11:00 am
E-mail from corporate says for everybody to quit resetting the time on their servers. I change the date stamp and forward it to Milwaukee.
11:20 am
Finish @CoffeeMake macro. Put phone back on hook.
11:23 am
Milwaukee calls, asks what day it is.
11:25 am
Support manager stops by to say Marvin called in to quit. "So hard to get good help..." I respond. Support manager says he has appointment
with orthopedic doctor this afternoon, and asks if I mind sitting in on the weekly department head meeting for him. "No problem!"
11:30 am
Call Louie and tell him opportunity knocks and he's invited to a meeting this afternoon. "Yeah, sure. You can bring your snuff" I tell him.
12:00 am
Lunch.
1:00 pm
Start full backups on UNIX server. Route them to device NULL to make them fast.
1:03 pm
Full weekly backups done. Man, I love modern technology!
2:30 pm
Look in support manager's contact management database. Cancel 2:45 pm appointment for him. He really should be at home resting, you know.
2:39 pm
New user calls. Says want to learn how to create a connection document. Tell them to run connection document utility CTRL-ALT-DEL. Says PC rebooted. Tell them to call microsupport.
2:50 pm
Support manager calls to say mixup at doctor's office means appointment cancelled. Says he's just going to go on home. Ask him if he's seen corporate Web page lately.
3:00 pm
Another (novice) user calls. Says periodic macro not working. Suggest they place @DeleteDocument at end of formula. Promise to send them document addendum which says so.
4:00 pm
Finish changing foreground color in all documents to white. Also set point size to "2" in help databases.
4:30 pm
User calls to say they can't see anything in documents. Tell them to go to view, do a "Edit -- Select All", hit delete key, and then refresh. Promise to send them document addendum which says so.
4:45 pm
Another user calls. Says they can't read help documents. Tell them I'll fix it. Hang up. Change font to Wingdings.
4:58 pm
Plug coffee maker into Ethernet hub to see what happens. Not (too) much.
5:00 pm
Night shift shows up. Tell that the hub is acting funny and to have a good weekend.